This fully updated seventh edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model. This textbook encourages students to view listening as a process involving six interrelated components—hearing, understanding, remembering, interpreting, evaluating, and responding—which are developed along the parallel dimensions of theory and skill building. This book considers various contexts of listening in family relationships, education, healthcare, and the workplace, as well as digital media. It discusses the challenges of ethical listening, the requirements of listening across generations and the role mindfulness plays in listening effectiveness. This new edition includes additional and updated cases, exercises, and questions that examine evolving technologies, expanding social boundaries, and global communication challenges. It explores new topics such as the opioid crisis, fake news, artificial intelligence, and teenage mental health. A new Integrative Listening model addresses social responsibility and shows students how to use respectful and inclusive dialogue to create strong listening environments. Listening serves as a core textbook for courses in listening, communication studies, communication skills, interpersonal communication, management, human resources and education.

This fully updated seventh edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model. This textbook encourages students to view listening as a process involving six interrelated components—hearing, understanding, remembering, interpreting, evaluating, and responding—which are developed along the parallel dimensions of theory and skill building. This book considers various contexts of listening in family relationships, education, healthcare, and the workplace, as well as digital media. It discusses the challenges of ethical listening, the requirements of listening across generations and the role mindfulness plays in listening effectiveness. This new edition includes additional and updated cases, exercises, and questions that examine evolving technologies, expanding social boundaries, and global communication challenges. It explores new topics such as the opioid crisis, fake news, artificial intelligence, and teenage mental health. A new Integrative Listening model addresses social responsibility and shows students how to use respectful and inclusive dialogue to create strong listening environments. Listening serves as a core textbook for courses in listening, communication studies, communication skills, interpersonal communication, management, human resources and education.

This outcome-based text offers principles and skill-building experiences for the critical competence of listening. It serves as an adaptable supplement for courses in communication and professional studies. It draws from the author's HURIER model, which identifies six interrelated components of listening-hearing, understanding, remembering, interpreting, evaluating, and responding-and considers the skills required to achieve the specific outcomes related to each. Varied classroom activities, including discussion questions, group processes, and other instructional strategies, facilitate skill-building and the achievement of each Listening Outcome. The final section of the text identifies those outcomes that are particularly relevant to specific career applications and provides cases to facilitate discussion and illustrate listening challenges in each field. The outcome-based, modular format allows instructors maximum flexibility in adapting instructional materials to meet the needs of specific courses and time frames. The Listening Advantage is an invaluable supplement for courses in communication studies and professional fields including education, healthcare, helping professions, law, management, and service.

This outcome-based text offers principles and skill-building experiences for the critical competence of listening. It serves as an adaptable supplement for courses in communication and professional studies. It draws from the author's HURIER model, which identifies six interrelated components of listening-hearing, understanding, remembering, interpreting, evaluating, and responding-and considers the skills required to achieve the specific outcomes related to each. Varied classroom activities, including discussion questions, group processes, and other instructional strategies, facilitate skill-building and the achievement of each Listening Outcome. The final section of the text identifies those outcomes that are particularly relevant to specific career applications and provides cases to facilitate discussion and illustrate listening challenges in each field. The outcome-based, modular format allows instructors maximum flexibility in adapting instructional materials to meet the needs of specific courses and time frames. The Listening Advantage is an invaluable supplement for courses in communication studies and professional fields including education, healthcare, helping professions, law, management, and service.

This text makes an experiential approach to listening instruction, providing extensive supplemental applications and cases within the context of a sound theoretical framework.

Brownell encourages students to view listening as a process involving six interrelated components. Each component is developed along the parallel dimensions of theory and skill building. Within the unifying theoretical framework of the HURIER model, students not only develop an understanding of the listening process, they also acquire specific, observable listening skills. This behavioral approach enables students to increase their listening effectiveness while developing an understanding of listening-related research and theory. The impact of culture, technology, and globalization is also explored. Ethical questions are raised through sidebars, and students are challenged to consider the responsibilities associated with listening behavior. Extensive self-assessment instruments, individual and group activities, and case studies further distinguish this engaging text. Students readily recognize the important role listening plays in their daily lives, and acquire strategies to improve their listening behavior.